penta Privacy Policy

This page describes what we collect when you use penta and how we keep that data protected. We at penta collect personal information to verify your identity, process deposits and withdrawals, track your betting and gaming activity, and communicate with you about your account. Our privacy practices follow applicable data protection standards and are designed to safeguard your information from unauthorized access or misuse.

We understand that privacy is important to account holders across Jakarta, Surabaya, Bandung, Medan, and other regions where penta operates. This policy outlines what personal data we collect, who has access to it, how long we retain it, and what rights you have over your information.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

What Data We Collect on penta

We collect personal information at several points during your penta account lifecycle:

• Registration and verification: When you create a penta account, we collect your email address, full name, date of birth, phone number, and residential address. We also collect government-issued ID information and proof of address documents to verify your identity.
• Payment information: When you deposit via QRIS, e-wallet, mobile banking, local payment, online payment, e-wallet, or Indonesian banks (mobile banking, local payment, online payment, e-wallet), we collect transaction details including deposit amount, payment method, timestamp, and transaction reference. We do not directly store your bank account numbers or card details — these are processed by our payment partners.
• Betting and gaming activity: We record all wagers, game outcomes, and account balance changes. This includes football matches you bet on (Liga 1, Piala Indonesia, Piala AFF, Champions League), live-casino sessions, slot spins, and esports market activity.
• Device and usage data: We collect information about the device you use to access penta, your IP address, browser type, and pages you visit on our platform.

We collect this information to verify your identity (as required by local gaming regulations), process your deposits and withdrawals, comply with anti-money-laundering requirements, detect fraud, and provide customer support.

How We Use Your Data

We use the personal data we collect on penta for the following purposes:

• Account management: We verify your identity, maintain your account, process deposits and withdrawals, and communicate with you about your account status.
• Regulatory compliance: We use your data to comply with anti-money-laundering (AML) and know-your-customer (KYC) requirements. During Idul Fitri, Idul Adha, Imlek, or other holidays, we may perform additional verification checks if regulatory requirements change.
• Fraud prevention: We analyze transaction patterns and account activity to detect and prevent fraudulent wagers, unauthorized access, or money-laundering attempts.
• Customer support: We use your email, phone number, and account history to respond to your support requests and investigate disputes.
• Platform improvement: We analyze aggregated and anonymized usage data to improve penta's sportsbook markets, live-casino experience, slot offerings, and esports coverage.

We do not sell your personal data to third parties. We may share limited information with payment processors, fraud-detection services, and regulatory authorities as required by law.

Data Storage and Third Parties

We store your penta account data on secure servers, some of which may be located outside Indonesia. Our servers use encrypted connections (SSL/TLS) and password-protected access controls to prevent unauthorized access. We retain your data for as long as your account is active, plus a retention period for regulatory compliance and dispute resolution.

We work with third-party processors to facilitate our operations. These include:

• Payment processors: mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and Indonesian banks process your deposits and withdrawals. They receive limited information necessary to execute transactions.
• Fraud-detection services: We use third-party fraud-detection tools to analyze account activity and prevent suspicious transactions.
• Customer support platforms: We may use third-party helpdesk software to manage and log support requests.
• Regulatory authorities: If required by law, we provide account information to gaming regulators and law-enforcement agencies.

We require all third-party processors to maintain confidentiality agreements and use your data only for purposes we authorize.

Cookies and Tracking

penta uses cookies to store your session information, remember your login preferences, and analyze site usage. Cookies are small files stored on your device that allow our platform to recognize you on subsequent visits.

We use two types of cookies:

• Essential cookies: These are necessary for penta to function — they store your login session, language preference, and security tokens.
• Analytics cookies: These track your navigation through penta to help us understand which pages, games, and markets are most popular. We use this information to improve our platform.

You can disable cookies through your browser settings, though this may limit your ability to access certain penta features. We do not use cookies to track you across other websites.

Your Rights and Contact

You have certain rights over your personal data on penta:

• Access: You can request a copy of all personal data we hold about you. Contact penta support through your account dashboard to submit an access request.
• Correction: If you believe your personal data is inaccurate, you can request that we correct it. Update your account settings or contact support for assistance.
• Deletion: You can request deletion of your account and associated personal data. Note that we may retain certain information for regulatory compliance or fraud prevention for a limited period after deletion.
• Portability: You can request a copy of your data in a portable format suitable for transfer to another platform.

To exercise any of these rights, contact penta support through your account dashboard. Include your account email and a clear description of your request. We aim to respond to data requests within standard timeframes as required by applicable law.

We at penta collect personal data to verify your identity, process your deposits and withdrawals, and protect your account — then delete or anonymize it according to applicable retention rules and your own requests.

Policy Updates and Jurisdiction

We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of penta after we publish changes constitutes your acceptance of the updated policy.

Our privacy practices are governed by applicable data protection laws in jurisdictions where penta operates. Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

If you have questions or concerns about our privacy practices, or wish to report a data security issue, contact penta support through your account dashboard. Our team responds to privacy inquiries during business hours.